NO-ID

Mission

• Our aim is to show businesses how customers really perceive them and support them in achieving their full potential in customer centricity.

• We strive to ensure excellent communication between businesses and their internal and external customers at all times.

Vision

• Our objective is to create a frustration-free environment for businesses and people when interacting with each other, online & offline, see visual

Approach

• Our approach is based on human capital, from human to human

• We don’t use difficult or expensive wording; we communicate in a language that everybody can understand.

• Our approach is simple, straightforward, no-nonsense and authentic.

Values

• Despite the outcome often being confrontational (‘which is why you seek our advice’), we approach projects with the utmost respect for people and the organisation.

Strategy

• As we will be going through all the contact channels with you (sales, care, social, written, call, online…), we will be able to identify areas for improvement

• Provide you with an action plan to address those successfully, by drawing from our extensive experience and network of specialist contacts.

• Alternatively, we can implement the action plan on an operational level for you and consequently hand over the baton to management.